Friday, March 6, 2009

B.R.A.N.D.

Why did I name it in a way immortalised by a famous sitcom (The irresistable Jennifer Aniston is an off-the-cuff reason, but not for public revelation)? Simply because I believe a brand is a conglomerate of so many things immortalised by the letters.

B - Basic
R - Realistic
A - Appealing
N - Needy
D - Duly serving

People say different things about why they need brands - it reduces the time of search of a customer, increases the affiliation...blah blah blah. But, at the end of the day, it boils down to the basic stuff. Unless the product immortalises the basic thing what a customer is looking for, you cannot, absolutely cannot, hit the psychological levels with your product. And make no mistake, a product remains a product until it gets an attachment with the customer.

Try designing a funky product which is very basic but is far away from the expectations of the customer. No matter how well you stick to your basics, it is almost as much pertinent to cling on to the realistic expectations of the customer. The GOD of marketing (customer boss, customer...he is our GOD!!!) doesn't take any bull shit. (S)He just expects a real version of his needs.

There is already so much clutter out there. Even for a pen, I've so much to choose from based on various factors. And of course, there is the celebrity factor. Amidst all this chaos, if your product needs to hold its own and go on to become a brand it has to be appealing to its customer. Unless I find something very appealing, I won't change my usual buying decision (Of course, it's another matter that I rarely think while buying). In an era where it is very difficult to find and hold your customers, the best thing your brand can do (and may be the least, as well) is to appeal (to all senses, if possible) to the consumer.

Is that all? Am afraid not...it is almost next to impossible to make a brand in an area where there is no need! You can survive on fast-track sales for a day, a week and may be a little more if you pick on some clever tactic. But unless there is need on the consumer side your product can not think of the next step. Make sure that your product picks up all these attributes and duly serve the consumers; because the life of a product doesn't end with being a B.R.A.N.D, it starts with it.

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